Appointments, cash register, patients and WhatsApp support brought together in the system the clinic uses every day.
How the data flows
WhatsApp inquiry
Backend validation
Schedule
Cash register
1platform for the whole operation
Client
Madelcap
Industry
Clinic
Where
Ñemby, Paraguay
Integrations
WhatsApp
The context
Front desk, practitioners and patients share an operation that includes scheduling, services, prices, cash register, credit and suppliers. A large share of inquiries comes in over WhatsApp.
The problem
The clinic needed to replace its previous system and coordinate appointments, prices, preparation instructions and confirmations without a misunderstanding in a chat ending up as a wrong appointment.
What we built
01The web management system, plus a WhatsApp agent connected through an API.
02Critical decisions are validated in the backend, not in the conversation.
03An automatic audit checks the schedule several times a day, and a suite of real cases runs before any change goes live.
What changed
The front desk runs the whole operation from a single platform.
Patients ask, book, cancel and confirm without waiting for a manual reply.
Stack
Next.js 15React 19PostgreSQLNeonn8nVercel
Connects with
WhatsApp
Design something similar for your operation
No system is copied and pasted: what works here came from how this business runs. Tell us about yours and we will see what fits.