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Customer service + AI

AI customer service that knows when to call a person.

Customers expect an answer on the phone, by text and in chat. An AI customer service agent answers the common questions with information you approve, sorts every case and hands the tricky ones to your team with the full story.

Tell us what is slowing you down

Short answer

Bomerang builds customer service agents that put context, consistency and a clean handoff to a person first.

Use cases

What it can handle

  • Answer frequent questions on the channels your customers already use.
  • Look up approved product, service or policy information.
  • Answer phone calls, capture the reason for the call and log it in your CRM.
  • Summarize the conversation so a person can pick it up without starting over.

How it works

How we build it

  1. 01We collect your frequent questions, sources and escalation rules.
  2. 02We design answers, limits and the tone of voice.
  3. 03We connect channels and knowledge sources with clear permissions.
  4. 04We review real conversations and improve the agent with your feedback.

Pricing

Price and timeline

$1,500 to set up

$250 a month

$1,500 to set up, then $250 a month for hosting, monitoring, fixes and AI usage. The first flow is usually live in 1 to 2 weeks.

In production

What we have already built

  • An AI phone agent that answers the call, understands the reason, classifies the customer and leaves the data ready in the CRM. You can listen to the demo on our home page.
  • A WhatsApp assistant that understands text, images and voice notes and hands off to the team with context.

When it is not a fit

When to wait

  • Your answers depend on information that lives only in someone's head. We document it together first.
  • You work in US healthcare and need HIPAA compliance. We scope those requirements before building anything.

FAQ

What to know before you start

Can an AI customer service agent answer the phone?

Yes. We set up voice AI that answers calls, understands why the person is calling, collects the key details and logs them in your CRM. It can use HighLevel Voice AI when that fits your stack. Calls that need a person are routed or flagged for a callback with a summary.

How does it know what it is allowed to say?

We give the agent a set of approved sources, such as your FAQ, service list, prices and policies, plus written rules about what it must never do. It answers from those sources only, and when the answer is not there, it says so and hands the case to a person.

When does it escalate to a person?

When the customer asks for a person, is upset, mentions anything sensitive, asks something outside the approved sources, or when the agent is not confident in its answer. The handoff includes a short summary, so the customer does not have to repeat the story.

How do you measure if it is working?

We track first response time, how many conversations are resolved or correctly handed off, how often a person has to correct the agent, and the business result of the flow, such as bookings. We review a sample of real conversations every week during the pilot.

How much does an AI customer service agent cost?

Our customer service agents start at $1,500 to set up, then $250 a month for hosting, monitoring, fixes and AI usage. Voice minutes and messaging fees from providers like Meta or your phone carrier are billed separately at their own rates.

Can it handle chat, text and email in one place?

Yes. We can connect web chat, WhatsApp, email and other channels to the same agent and the same knowledge, so customers get consistent answers wherever they write. US business texting needs carrier registration first, so we scope SMS separately.

Keep reading

WhatsApp AI agentAI to human handoffHow to measure an AI agentSee Bomerang